db game Responsible Gaming
When gaming starts to go beyond entertainment and become a problem, the right information and support make a real difference. db game believes a positive experience is only sustainable when it is enjoyed with full awareness — knowing your own limits and keeping your family in mind.
For ages 21 and above only
Age Verification is Mandatory
To participate in any casino game, slot, or betting activity at db game, a member must be at least 21 years old. Age is verified through ID at account registration and before the first withdrawal. Accounts belonging to minors are closed immediately and any deposited funds are returned.
At db game, we believe gambling or betting is a form of entertainment — much like watching a film or following sport. But there is one clear difference: because real money is involved, it can gradually become a complicated habit for some people. That is why we have stated clearly in our Terms and Conditions that irresponsible gaming will not be tolerated on our platform.
To ensure gaming does not harm any member's family relationships, work, or financial health, we have made several self-control tools and support options available. Learn more in the sections below.
To learn more about us and understand how db game maintains a safe environment, read our About Us page.
Self-Control Tools and Features
db game members can manage their own gaming environment at any time. Contact 24/7 live chat to use any of the tools below.
Set Deposit Limits
Set your own maximum limit on daily, weekly, or monthly deposits. Once a limit is set, it takes effect immediately. Requests to increase the limit are considered after a 7-day waiting period.
Session Time Limits
Set a fixed time limit for each gaming session. When the time is up, an automatic break notification will appear, giving you a chance to stop mindfully.
Temporary Account Break
Temporarily close your account for anywhere from 1 day to 6 months. During this time you will not be able to log in and no promotional messages will be sent to you.
Self-Exclusion
If you are experiencing long-term problems, you can choose a permanent self-exclusion lasting from 6 months to 5 years. Once activated, the account cannot be reopened before the period ends.
Activity Summary
View a summary of your total deposits, withdrawals, and net losses over the past 30, 90, or 180 days. Analyse your spending patterns to make informed decisions.
Reality Reminders
After a set amount of time has passed, an automatic pop-up will remind you how long you have been playing and how much you have spent.
Warning Signs of a Problem
If gaming is starting to put pressure on your daily life rather than being a source of entertainment, consider whether any of the following situations apply to you. These are recognised signs of problem gaming.
- Tendency to bet more in an attempt to recover lost money
- Repeatedly failing to stop playing or feeling restless when trying to do so
- Spending more time gaming while neglecting family or work responsibilities
- Borrowing money or spending savings to cover gaming costs
- Hiding the extent of your gaming from family or friends
- Using gaming to relieve stress, anxiety, or loneliness
Assess Your Gaming Habits
Nobody becomes a problem gamer overnight — it happens gradually. So it is a good habit to ask yourself some simple questions from time to time: How many total hours did you spend on gaming platforms last week? What percentage of your monthly income or budget is going towards gaming? Do you get angry or frustrated when you lose?
If the answers to these questions make you uncomfortable, that is a sign it may be time to take action. Our support team is available 24 hours a day, 7 days a week on live chat.
Under db game's privacy policy, any support request you make is kept completely confidential. Read our Privacy Policy for more details.
Ways to Get Help
Acknowledging a problem takes courage. You are not alone — multiple support options are available.
db game Live Chat Support
Our support team is available 24/7 on live chat in both Bengali and English. For setting up self-control tools, requesting an account break, or self-exclusion — live chat is the fastest way to get immediate help.
Contact by Email
You can also contact us by email instead of live chat. You will find our support email address on our FAQ page. All messages are replied to in Bengali.
Talk to Family
Telling a trusted family member is often the most effective first step. Having family or a close friend by your side makes it easier to deal with the problem.
Professional Mental Health Counselling
If you feel that your gaming habits are affecting your mental health, consult a psychologist or counsellor. Mental health service providers in Bangladesh offer specialist support for this.
Peer Support Groups
Joining a support group made up of people facing the same problem can reduce feelings of isolation and allow you to share experiences. Such groups in Bangladesh can be found through social and religious organisations.
Answers to Common Questions
Visit our FAQ section for answers to common questions about responsible gaming. From using tools to closing an account — all the information is gathered there.
What db game Is Committed to Ensuring
As a responsible gaming platform, we do not only think about profit — the long-term wellbeing of our members is our priority.
- Minors (under 21) are strictly prohibited from accessing the platform and this is actively enforced
- Self-exclusion requests are processed within 24 hours and all promotional communications are stopped for the duration
- Our customer support team has been specially trained on responsible gaming
- Advertisements or offers are not sent targeting members based on their losses
- Deposit and session limit tools are always available free of charge and take effect immediately
- When unusual gaming behaviour is identified, the support team proactively reaches out to the member
Get Help Now
db game's live chat support is available in Bengali and English at any time of day, seven days a week. For setting up self-control tools, requesting an account break, or self-exclusion — live chat is the fastest route for all types of support.
If you need to write in detail, contact us by email. Our support email address is listed on the FAQ page. All emails are replied to in Bengali and all information is kept completely confidential.