db game's Privacy Policy

1 Introduction and Scope

db game is an online entertainment platform offering casino games, slots, and sports betting services to users in Bangladesh. This privacy policy applies to the db game website (db-game.cam) and all related services.

When you register an account on db game, use our services, or access our site, you are considered to have accepted the terms of this policy. This policy should be read together with our Terms and Conditions, as both together define the relationship between you and db game.

We believe transparency is the foundation of a good relationship. That is why every point in this policy is explained in plain language, so you know exactly what is being done with your information.

2 Types of Information Collected

db game collects two types of information — what you provide directly, and what is collected automatically while you use the site.

2.1 Information You Provide Directly

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Residential address
• Financial transaction details — bKash, Nagad, Rocket, or Upay number
• Login credentials — username and encrypted password
• Content of communications made to the support centre

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type and operating system
• Site visit times, pages, and navigation patterns
• Gaming activity logs — bets, wins and losses, game history
• Records of deposit and withdrawal transactions
• Information collected through cookies and similar technologies

3 How Information Is Collected

Information is collected in various ways. During account registration you consciously provide information. Beyond that, information may also be collected through the following methods:

1. Registration and verification process: When opening an account and during identity verification.
2. Transaction processing: When deposits and withdrawals are completed.
3. Gaming activity: Automatically while you play games.
4. Support communications: When you contact us via live chat or email.
5. Technical tools: Through cookies, web beacons, and log files.

4 Purpose of Using Information

db game uses collected information for specific and legitimate purposes. Any use of information will be stated in this policy.

4.1 Service Operations

• Creating, managing, and verifying accounts
• Processing deposit and withdrawal transactions
• Running gaming services smoothly
• Activating bonuses and promotional offers
• Ensuring VIP programme benefits

4.2 Security and Legal Compliance

• Fraud and money laundering prevention (AML procedures)
• Age verification — service is for persons aged 21 and above only
• Identifying unauthorised access to accounts
• Complying with applicable laws and regulations

4.3 Improved User Experience

• Providing personalised game recommendations
• Remembering preferred language and settings
• Quickly identifying and resolving technical issues
• Analysing and improving site performance

4.4 Communications

• Sending important account-related notifications
• Transaction confirmation messages
• Responding to support requests
• Promotional information where applicable (with your consent)

5 Information Storage and Security

db game takes both technical and organisational measures to keep your information secure. All connections on the site are encrypted using SSL technology, so no third party can intercept your data.

Your password is never stored in plain form — a strong hashing algorithm is always used. Financial information is stored separately on secured servers, and only authorised staff have access to limited information as required for specific services.

5.1 Data Retention Period

Your information is kept for as long as your account is active. Even after an account is closed, certain information may be retained for a set period for legal obligations, dispute resolution, or fraud prevention. Beyond that, if there is no further need, the information is securely deleted.

5.2 Response to a Data Breach

Should a data security breach occur for any reason, db game will promptly notify affected users of the potential risk and take the necessary remedial steps.

6 Sharing Information with Third Parties

db game does not sell your personal information to third parties for commercial purposes. However, limited information may be shared in certain specific situations to operate services properly:

6.1 Service Providers

Payment processors — bKash, Nagad, Rocket, Upay — receive only the minimum information needed to complete transactions. Game software providers may receive gaming activity records. All such entities are contractually bound to protect your information.

6.2 Legal Obligations

Information may need to be disclosed under court orders, lawful requests from government authorities, or anti-money laundering laws. In such cases, only the specific relevant information is provided.

6.3 Business Changes

In the event of a company merger or acquisition, user information may be transferred, but only with equivalent protections under this policy assured.

7 Cookies and Tracking Technologies

The db game website uses cookies — these are small text files stored in your browser. Cookies improve the site's functionality and keep your browsing experience smooth.

7.1 Types of Cookies

• Essential cookies: Maintaining login sessions, security verification — without these the site does not function properly.
• Functional cookies: Remember your preferences, language settings, and gaming choices.
• Analytics cookies: Help us understand which pages are used most, making it possible to improve the site.

7.2 Cookie Controls

You can block or delete cookies from your browser settings. However, disabling essential cookies may cause problems with login or transactions. Cookie controls differ by browser — you will find details on your browser's help page.

8 User Rights

You have several important rights over your information. db game respects these rights and helps you exercise them in a timely manner.

8.1 Right to Access

If you wish to know what information db game holds about you, you can request a summary. Submit a request by email and the information will be provided within a reasonable time.

8.2 Right to Correction

If any of your information is incorrect, you can request a correction. This can be done through account settings or via the support team.

8.3 Right to Deletion

You may request deletion of your information by closing your account. However, if there are legal obligations or ongoing disputes, full deletion may be delayed.

8.4 Opting Out of Promotional Communications

If you no longer wish to receive bonus or promotional messages, you can turn them off from account settings or by notifying the support team. Transaction confirmations and security notifications will continue to be sent as a necessary part of the service.

9 Protection of Minors

db game strictly does not provide services to anyone under the age of 21. Age is confirmed during the registration and identity verification process. If a minor has opened an account using false information, the account will be closed as soon as this is discovered and the relevant information will be deleted.

If anyone in your household is concerned about a minor's gaming activity, please inform our support team. You will find detailed information about age-based protection measures on our Responsible Gaming page.

10 Policy Changes

db game may update this privacy policy from time to time — due to changes in services, use of new technologies, or legal requirements. Before any significant change, we will notify you by email to your registered address or via a notice on the site.

If you continue using the site after a change, you are considered to have accepted the new policy. It is therefore a good idea to review this page regularly. The date at the top of the page indicates when it was last updated.

You may also visit our About Us page to learn about our terms of service and usage guidelines.

11 Contact

If you have any questions about this privacy policy or wish to make a request regarding your information, please contact the db game support team. We are available seven days a week, twenty-four hours a day, in both Bengali and English.

For answers to common questions, read our FAQ — there you will find answers to many common queries about accounts, payments, and privacy.